Questions customers and partners ask us.
If yours is not here, the contact form reaches the owner directly.
What does DG ONLINE SALES LLC do?
It operates Ambiente & Hogar, an online store that sells home and personal care products to consumers in Mexico.
Where do you ship?
To addresses in Mexico. The store's shipping options and delivery estimates are shown at checkout before the customer pays.
How do customers pay?
By card at a Shopify checkout, processed by Shopify Payments. The full amount is charged when the order is placed.
Do you hold inventory?
No. We sell through a dropshipping model. Supplier partners store and ship the products, and we manage the order and the customer from start to finish.
What if a product arrives damaged or wrong?
The customer writes to us with the order number and a photo. We replace the item or issue a refund under the refund policy published on the store.
Do you sell wholesale or to other businesses?
No. We only sell to consumers through our own storefront. We do not offer agency, consulting or marketing services to other companies.
Do your supplements treat health conditions?
No. They are sold as dietary supplements. We do not claim that any product cures, treats or prevents a disease, and we recommend consulting a doctor before use when in doubt.
Do you guarantee results from a product?
No. We describe each product honestly and stand behind the refund policy, but results from personal care and wellness products vary from person to person.
Who answers the messages?
The owner of the company, in Spanish or English, within one business day.
Still have a question?
Send it through the contact page and we reply within one business day.